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Despite the success, I'm trying to pivot to self-serve now, because I'm definitely the biggest growth bottleneck, and I honestly dread every single call.
All that said, I think there's another HUGE reason to do sales calls: you learn a ton. I've talked with hundreds of customers and potential customers over the last year, and I've learned so much about their businesses and the niche, I think it would have been really difficult for me to do this with self-serve from the start.
For say, peer-to-peer car or vacation rental (e.g. Turo, Airbnb) you have some one man companies but the top hosts on the platform is usually an established company often with a staff of employees.
It’s not until you tap through to see they have tens of thousands of trips, dozens of cars in each city, etc.
So when you say Uber driver - it may work in the “driver” category only. In pretty much the rest of the gig economy there is a lot of room for both solopreneuers and SMB.
The “gig economy” may well end up just being “the economy”.